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Privacy Policy
Privacy Policy – Glacier Exterior Cleaning
Effective Date: 1 January 2026
Glacier Exterior Cleaning is committed to protecting your privacy and handling your personal information in a responsible and secure manner. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect personal information including, but not limited to:
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Name
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Phone number
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Email address
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Property address
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Details relating to requested or completed services
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Communication records (calls, messages, emails)
This information is collected when you contact us, request a quote, make a booking, or use our website.
2. How We Use Your Information
Your personal information is used solely to:
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Provide and manage our cleaning services
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Respond to enquiries and quotes
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Schedule and complete jobs
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Issue invoices and process payments
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Communicate service updates or important information
We do not use your information for unrelated purposes.
3. Disclosure of Information
Glacier Exterior Cleaning does not sell, rent, or trade your personal information. We may only disclose information:
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When required by law
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To trusted service providers where necessary to deliver our services (e.g. payment processors), who are also required to protect your data
4. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Information is stored securely and accessed only when necessary for business operations.
5. Website & Cookies
Our website may collect limited technical data such as IP addresses or browser type to improve functionality and user experience. We do not use this data to personally identify users.
6. Access & Correction
You have the right to request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or outdated.
7. Changes to This Policy
Glacier Exterior Cleaning may update this Privacy Policy from time to time. Any changes will be published on our website.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact Glacier Exterior Cleaning directly.